Our client, who is a global provider of professional information, software solutions, and services, is currently seeking a Collections Specialist in Monsey NY.

Duration: 6 Months

Location: Monsey NY

Hybrid Schedule

Pay Rate: $23.33 per hour

Overview

We are seeking a detail oriented and proactive Collections Specialist to join our team. This role is responsible for managing a portfolio of past-due accounts, building strong client relationships, and ensuring timely resolution of outstanding balances. The ideal candidate is an excellent communicator-both verbally and in writing-with strong organizational skills and the ability to manage multiple priorities in a fast paced environment.

Key Responsibilities

· Proactively contact clients regarding past due balances via phone and email.

· Build and maintain positive, professional relationships with clients while collecting outstanding payments.

· Follow up consistently until past due amounts are resolved.

· Research and resolve client account issues, billing discrepancies, or questions.

· Document all communications and account updates accurately.

· Handle incoming and outgoing phone calls related to collections and account inquiries.

· Respond to accounting support tickets and email requests from clients and internal teams.

· Collaborate cross functionally to troubleshoot account or payment related issues.

· Meet or exceed collections and aging reduction goals.

Qualifications

· Proven experience in collections, or a related field (preferred).

· Strong verbal and written communication skills.

· Ability to manage and prioritize multiple accounts and tasks simultaneously.

· Strong problem solving skills with the ability to research and resolve account issues.

· Professional, patient, and client focused approach.

· Proficiency with Microsoft Office (Excel, Outlook) and CRM/ERP systems (preferred).

· High attention to detail and strong organizational skills.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.